Flight Cancellations or Delays: Passenger Rights

In light of potential flight cancellations (due to heavy rain, for example), passengers are reminded that airlines are required to inform them of their rights in such situations.

According to Article 14 of European Regulation 261/2004, "the operating air carrier denying boarding or cancelling a flight shall provide each affected passenger with a written notice setting out the rules for compensation and assistance as per this Regulation." Additionally, this information must be visibly displayed at the check-in counter.

Article 8 of the same regulation specifies that in the event of a cancellation, travelers are entitled to a full ticket refund within seven days or an alternative transport option to their final destination, either "as soon as possible" or on a later date convenient to the passenger.

If the cancellation occurs close to the scheduled departure time or if there is a long delay, Article 9 of the European regulation requires airlines to provide affected passengers with "sufficient food and refreshments," hotel accommodation if necessary, transportation between the airport and hotel, and two free telephone calls or emails.

These rights, along with the right to information, ensure support and protection for passengers in such cases.